| The key focus of
Office Depot BSD (Business Services Division) is to service the needs of medium sized
businesses through to large multinational businesses. This is expertly achieved using a
network of dedicated Account Managers who provide tailored solutions to each business. All Office Depot customers benefit from professional account
management, excellent customer service and flexible account arrangements.
Office Depot BSD is tailored towards businesses that
Purchase on a regular basis - at least once a month.
Require negotiated purchasing terms for office supplies
for a company or group of companies/sites.
Require an account manager to discuss individual needs
and requirements and to agree specific terms & conditions.
All Office Depot BSD customers benefit from:
Fanatical customer service: Every
employee is encouraged to take responsibility for maintaining our business and making
recommendations for change, ensuring 'fanatical service' is delivered to our clients.
Free next day delivery: with no minimum
order value. (orders received on Friday or Saturday are delivered Monday).
Free calls and faxes & no waiting in queues: Our
dedicated Customer Services team is targeted to answer all calls in 6 seconds and stay on
the line as long as necessary to ensure your requirements are fulfilled.
Global buying power: as the world’s
leading supplier of office products we're able to negotiate the best deals on the market,
enabling us to give you the most competitive pricing structure.
A huge selection of products: easy
choosing from our large catalogue.
Complete orders: through maintaining
massive stocks, combined with efficient inventory management, we ensure that your orders
are delivered complete, not in installments.
No-quibbles returns policy: You're free
to return part or all of your order within 30 days of receipt for whatever reason. All
products are guaranteed for a minimum of 12 months (excludes “special order”
items).
BSDnet online service: an fully
integrated, secure e-commerce purchasing website which allows you to:
- Manage your account and order online
- Control users, cost centres and delivery addresses, manage
spend limits and view your complete order history.
- View product information, specifications, images and
strike comparisons to ensure an informed purchase.
- Create shopping lists for speedy ordering of regular
purchase items.
- Access updated information instantly: new product ranges,
stock information, user guides, etc.
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